Return & Refund Policy

At Uphaar Fiesta, every piece is made with care — and many are personalized just for you. Please read this policy carefully before placing your order so you know exactly what to expect.

Custom & Personalized Items

Because most of our products are made to order with your personal details (names, dates, messages or photos), we're unable to accept returns or exchanges for change-of-mind on customized pieces once production has started. For select personalized items, we share a digital preview before production begins — please check names, spellings and dates carefully before approving it.

Non-Personalized Items

For ready-made items without personalization, you may request a return within 7 days of delivery if the product is unused, unopened and in its original packaging. Reasonable return shipping charges may apply and will be communicated when you raise the request.

Damaged, Defective or Missing Items

All orders are quality-checked and packaged with extra protective padding before dispatch. If your order arrives damaged, defective, or with an item missing, contact us within 48 hours of delivery at uphaarfiesta@gmail.com or WhatsApp +91 93543 38451 with your order number, clear photos (and a short unboxing video, if possible) of the issue. We'll arrange a free replacement or a full refund, whichever you prefer.

Cancellations

Orders can be cancelled free of charge before they enter production. Once production has started, cancellation may not be possible given the handmade, made-to-order nature of each piece — check your order status anytime in My Orders or contact us to confirm.

How to Request a Return or Refund

Email us at uphaarfiesta@gmail.com with your order number and the reason for your request. Our team responds within 2–3 business days and will guide you through the next steps.

Refund Timeline

Once a return or replacement request is approved, refunds are processed to your original payment method within 5–7 business days. You'll receive an email confirmation once the refund has been initiated.